Far from any kind of superiority, the feeling was precisely because we were dealing with a team used to designing and following well-established processes, technical rigor and recurring audits, since inserted in a critical environment, these issues are naturally part of the management routine. all operating professionals.
It has been operating and managing the facilities services of this Data Processing Center for eleven years since its inauguration. But the work is far from monotonous, every day Cushman & Wakefield dedicates itself to safer and more efficient management.
Facilities management in critical environments
There are more than sixty Cushman & Wakefield employees alert to predict possible failures on the website, performing administrative, technical/operational and management functions. In addition to operational issues, there is also the team responsible for managing suppliers.
There are around twenty-five managed maintenance and facilities service providers, of which Cushman & Wakefield is responsible for carrying out the integration, ensuring that they always work within the policies of the manager and the client.
In addition to managing service providers such as cleaning, gardening, hot drinks, the facilities management team is responsible for further ISO 27000 and 14001 audits of maintenance and OPEX AND CAPEX financial management of the site.
In a super technological building, the team also manages the operational control room or BMS, a center that monitors all energy and air conditioning automation, in order to identify faults and anticipate problems. It monitors forty thousand automation points.
In critical environments such as the CTC there is no room for failure, therefore, the operational team is frequently trained, standard processes and procedures are created to be used when necessary, in addition to the execution of maneuvers such as power outages and disaster recovery plans, where the system is tested.
Winning the operational excellence award was thanks to the high standards to which the teams are accustomed to working. Audits, the main assessment tool used by Cushman & Wakefield, are something very familiar to the operation. According to the operation manager, it was only necessary to maintain the work they already do naturally. He also emphasizes client autonomy and partnership in work and congratulates Cushman & Wakefield's initiative with this recognition.
